Ace World Wide Bloomington/normal

I spoke with Jerry this afternoon but wanted to reiterate my thoughts on my recent move to you. I could not have been happier with the service that I received from Ron Nelson. He literally blew me away with the service that he provided to me during my move from MA to CA. He was truly exceptional: ...

I spoke with Jerry this afternoon but wanted to reiterate my thoughts on my recent move to you. I could not have been happier with the service that I received from Ron Nelson. He literally blew me away with the service that he provided to me during my move from MA to CA. He was truly exceptional: kind, courteous, and friendly. He went out of his way to keep me informed, to make sure I knew exactly what was going on during packing, unpacking and even while he was on the road. He was professional at all times. He went above and beyond what was required of him — and ended up staying longer into Thursday to make sure the unpacking was completed — despite very difficult time constraints at my new building and some unusual security procedures. If I moved again with my company, I would make sure to request Ron as my driver. If I moved again without my company — I would have to find a way to use Ace so that I could have Ron as my driver!!!

I wanted to take the time to say thank you for our recent move. It’s always very hectic and stressful when a family has to relocate and your company made our move one less thing to worry about. We were pleasantly surprised to find a moving company that did exactly everything they promised, ...

I wanted to take the time to say thank you for our recent move. It’s always very hectic and stressful when a family has to relocate and your company made our move one less thing to worry about. We were pleasantly surprised to find a moving company that did exactly everything they promised, including sticking to our quote. We were concerned that there would be last minute hidden fees or costs associated with our move, but you came through exactly as promised. From the quoting process all the way down to the day of the move, your entire staff was courteous and professional. Our movers went above and beyond the call as far as I’m concerned. It was surprisingly hot and humid the day of the move, and your team never took a break, other than the drive time to the new home. The furniture that was moved was heavy and cumbersome and had to be hauled up three flights of stairs. Plus the additional furniture, that did not fit, had to be taken over to a storage facility. Being a military family, we have relocated many times over the years and have found your company and team members to be one of the very best. You should be proud of the service you provide and the associates you work with. It is no wonder that you have an A+ rating with the Better Business Bureau. Should you need to provide references for future customers, please do not hesitate to contact us.