Dms Moving Systems

Too often we make our voices heard when things do not go according to our plans and expectations while remaining silent when those same expectations are exceeded. The purpose of this communication is to express my sincere appreciation for the outstanding service my wife and I received when DMS ...

Too often we make our voices heard when things do not go according to our plans and expectations while remaining silent when those same expectations are exceeded. The purpose of this communication is to express my sincere appreciation for the outstanding service my wife and I received when DMS Moving assisted with our recent relocation from Georgia to Illinois. Chuck and his team were responsible for loading and unloading our household goods. In my numerous moves with General Motors over the past 27 years, I had not enjoyed a more pleasant experience. These gentlemen represent your company in the most favorable way. They were professional, courteous, polite and personable. With employees of this caliber, your “Customer Satisfaction Index” must be extremely high! On behalf of my wife and I, thank you for the best move we have ever experienced.

I wanted to take an opportunity to let you know about the incredible experience Tiffany and I had with DMS Moving. Allow me to start with Dave and his crew, Mike and Dale. My wife Tiffany was alone in our home in Kansas City when Dave, Mike and Dale came to move. Of course I was a little ...

I wanted to take an opportunity to let you know about the incredible experience Tiffany and I had with DMS Moving. Allow me to start with Dave and his crew, Mike and Dale. My wife Tiffany was alone in our home in Kansas City when Dave, Mike and Dale came to move. Of course I was a little apprehensive to have Tiffany alone with three strange men. But Dave, Mike and Dale made Tiffany feel very safe, which to me was so much more important than someone “dropping a lamp”. They were professional and polite. Tiffany called me in Detroit several times a day to let me know everything was alright. Once my household goods were transported to Shelby Township, Tiffany and I were glad Dave, Mike and Dale were going to unload our belongings. Once I got a chance to meet them, I could see what Tiffany was talking about. The guys were friendly, easy going, and worked their tails off. Dave said it would take about six hours to off load truck and that’s exactly what it took. Dale would RUN the boxes off the truck, four at a time and Mike would haul them to their respective rooms as fast as Dale could drop them in the garage. It was obvious the guys had worked together for a while because of well they all worked together. If I were going to move with General Motors again, I’m sure Tiffany would insist we use Dave, Mike and Dale. If anyone were to ask me to recommend someone to move them, I would definitely tell them to use DMS and specifically Dave, Mike and Dale. …and let’s not forget Julie. Julie has been my Move Coordinator for my past three moves. When I heard she was going to be my coordinator for this move, I could not have been happier. The first time you move (with or without GM) as you know it is very stressful. But once you do it a couple of times, you begin to let somethings go, like trusting your move coordinator. Julie has never let me down. Like during this past move, Tiffany wanted to move up the time of the move a couple of weeks. I understand that Julie does not have trucks and crews just sitting around, waiting for someone to call and move up a move. But that’s exactly what Julie did. She found a way to accommodate us and find a date that would work. But that’s the way Julie has handled my past moves, she returns calls quickly, always with the right answer. You gentleman should be proud of your employees.

We planned on moving from Metamora MI to Southern Indiana sometime in April of 2018, when we sold our home and found another. We first met Richard through a friend of ours who recommended Richard. Richard came and thoroughly walked through our home and barn and not only gathered all the items and ...

We planned on moving from Metamora MI to Southern Indiana sometime in April of 2018, when we sold our home and found another. We first met Richard through a friend of ours who recommended Richard. Richard came and thoroughly walked through our home and barn and not only gathered all the items and counted for our estimate, but explained each step of the process in moving; giving numerous tips and helpful ideas. He stayed with us all the way until we sold and bought our home, checking in on us periodically. He assured us it would all work out. It took us until September!! He worked with us to get our both Loading and Delivery dates! The staff at the office was wonderful (Heather), and especially the loading crew. They were so great that we asked to have them deliver and they made it happen. If we have any opportunity to recommend to someone, that is moving, we will not hesitate to suggest DMS! Thank you Richard, Heather and Crew.