Imlach Group

I wanted to send you a quick note to ensure that you are aware of the great job that your team did for our recent move from Kalamazoo to Indianapolis. In the world that we live in today exceptional service is, unfortunately, not common and needs to be recognized. Our move was due to a job ...

I wanted to send you a quick note to ensure that you are aware of the great job that your team did for our recent move from Kalamazoo to Indianapolis. In the world that we live in today exceptional service is, unfortunately, not common and needs to be recognized. Our move was due to a job relocation and we were put in touch with your team via Brookfield Relocation Services. Given the fact that we’ve never made a move like this, my wife and I weren’t really sure what to expect. Needless to say, whatever expectations we may or may not have had were exceeded. The process from the initial planning to the follow up has all been great. Stacey was an incredible asset throughout the entire process. She was very thorough and provided great value and guidance from the initial planning phase of the move throughout the follow up and packing material retrieval. She was very patient and insightful, which was extremely valuable as we worked through the process. Stacey kept us aware of timelines and expectations, which kept us on track. She was also accommodating in setting dates for us as we finalized closing dates on our homes. I could not have asked for better service than Stacey provided. Rick was also great to work with. He was thorough and informative when he came out to do the estimate for our needs for the move. He also provided great insight that helped with our peace of mind for the move. Lastly, Jay and his team were incredible. Jay did a great job of walking through, answering any questions that we had, and explaining the process. He and his team were all very professional. They were quick and actually ended up getting things done ahead of schedule, which was a very pleasant surprise. Everything arrived in great shape. The team was exceptionally accommodating and considerate to my entire family throughout the packing, moving, and delivery. This all means a lot with all of the chaos and two young children in the mix. As mentioned above, I was very pleased with the entire process and would definitely recommend your company and services to anyone else that may need them. Thank you, again, and please don’t hesitate to call or email me if you would like to discuss this in greater depth.

I wanted to tell you about an amazing experience I had using your company to move us from California to Indiana. I have heard the horror stories about things going wrong, showing up late and broken stuff when people move long distances. We did NOT have these issues but actually had a very smooth ...

I wanted to tell you about an amazing experience I had using your company to move us from California to Indiana. I have heard the horror stories about things going wrong, showing up late and broken stuff when people move long distances. We did NOT have these issues but actually had a very smooth and inspiring move provided by your company and Dan Snyder, our driver. The communication was flawless from Dan's first call and text to me. Our whole family was on vacation when the move started and this communication put us at ease while not being at home to oversee the move. We came home and found that they had picked up everything we had asked and left what we had asked them to leave. The place was in good order and with a little clean up, we were ready to sell the house. The professionalism on how we were treated both by your staff and also Dan and his crew (James and John), was impressive. As a matter of fact I will try to replicate this work quality myself. I was treated with respect and with integrity. The unpacking in Indiana was above par also. They had things in the right rooms fast and without incidence. We anticipated that we would have to stay in a hotel for over a week, but because of Dan's organization, we only had to stay there for 3 nights and were able to move into our home. As we unpack I find that there is nothing missing and nothing broken. My wife and the whole family are impressed. I am not a person who usually takes the time to give good feedback, but I think that Dan Snyder's behavior deserves it I hope you have many people like Dan. It is people like him I would want to help me complete difficult tasks as moving across the country is. Thank you for sending me a good one. Please tell Dan thank you again (I told him many times).