Imlach Group

We wanted to express our thanks to DMS. Jay and his team were absolutely first class and did an amazing job. They treated our household goods with the utmost care and were an absolute pleasure to work with. Their commitment to doing the job right was second to none and they worked unbelievably hard ...

We wanted to express our thanks to DMS. Jay and his team were absolutely first class and did an amazing job. They treated our household goods with the utmost care and were an absolute pleasure to work with. Their commitment to doing the job right was second to none and they worked unbelievably hard to get their truck loaded in time for us to move out as well as to unload everything. How they were able to get everything in the house within the two days was simply amazing and set up all of the big items that we needed set up (it actually looked like a house when they were done albeit with lots of boxes). The only criticism I have is not on them but just on the process of two days for them to unload --- they did a Herculean task to accomplish all they did in that time and we were amazed at how organized they were to load and unload. However, we think you may consider revising your process to allow them extra time to set up. Again, this is not a criticism of them as they went above and beyond but perhaps with the contract --- allowing them an additional day to set up would have been better all around. Please pass on our compliments to Jay and his team. In completing a survey of your clients the one question you should ask is….would you recommend them to others. The answer is that we would not only recommend them to others but also ask for them by name when we move again.

I wanted to send you a quick message with some feedback on our movers. This is going to sound a little gushy, but I am entirely serious when I say that you sent us the dream team of movers. Rob and his crew are exceptional. In an age where customer service is waning and has to be taught and ...

I wanted to send you a quick message with some feedback on our movers. This is going to sound a little gushy, but I am entirely serious when I say that you sent us the dream team of movers. Rob and his crew are exceptional. In an age where customer service is waning and has to be taught and retaught, these guys simply shine. They were so pleasant and congenial, interacted so nicely with us and our son, took care of our things better than we would have, and just made the whole move as nice an experience as it could have been for us. Attitude and demeanor is top notch. At one point my husband apologized for getting in the way, and Rob's sincere response was, "The boss is never in the way." They were prompt and efficient, and met challenges without a single complaint; if they weren't happy, we sure couldn't tell, and let me tell you: they definitely had some challenges. Our new location is in an area where they had to find a side street for the big truck, go get a second smaller truck and transfer things to the house using that (so drop off required double handling of every box), and at one point that day there was an absolute downpour...and the weather was hot. They met every issue with steadiness and a level, pleasant spirit. Rob and his crew do service the way service used to be done. These guys are the best; we love them!