Imlach Group

I wanted to send you a quick note to ensure that you are aware of the great job that your team did for our recent move from Kalamazoo to Indianapolis. In the world that we live in today exceptional service is, unfortunately, not common and needs to be recognized. Our move was due to a job ...

I wanted to send you a quick note to ensure that you are aware of the great job that your team did for our recent move from Kalamazoo to Indianapolis. In the world that we live in today exceptional service is, unfortunately, not common and needs to be recognized. Our move was due to a job relocation and we were put in touch with your team via Brookfield Relocation Services. Given the fact that we’ve never made a move like this, my wife and I weren’t really sure what to expect. Needless to say, whatever expectations we may or may not have had were exceeded. The process from the initial planning to the follow up has all been great. Stacey was an incredible asset throughout the entire process. She was very thorough and provided great value and guidance from the initial planning phase of the move throughout the follow up and packing material retrieval. She was very patient and insightful, which was extremely valuable as we worked through the process. Stacey kept us aware of timelines and expectations, which kept us on track. She was also accommodating in setting dates for us as we finalized closing dates on our homes. I could not have asked for better service than Stacey provided. Rick was also great to work with. He was thorough and informative when he came out to do the estimate for our needs for the move. He also provided great insight that helped with our peace of mind for the move. Lastly, Jay and his team were incredible. Jay did a great job of walking through, answering any questions that we had, and explaining the process. He and his team were all very professional. They were quick and actually ended up getting things done ahead of schedule, which was a very pleasant surprise. Everything arrived in great shape. The team was exceptionally accommodating and considerate to my entire family throughout the packing, moving, and delivery. This all means a lot with all of the chaos and two young children in the mix. As mentioned above, I was very pleased with the entire process and would definitely recommend your company and services to anyone else that may need them. Thank you, again, and please don’t hesitate to call or email me if you would like to discuss this in greater depth.

We planned on moving from Metamora MI to southern Indiana sometime in April of 2018, when we sold our home and found another. We first met Richard through a friend of ours who recommended Richard. Richard came and thoroughly walked through our home and barn and not only gathered all the items and ...

We planned on moving from Metamora MI to southern Indiana sometime in April of 2018, when we sold our home and found another. We first met Richard through a friend of ours who recommended Richard. Richard came and thoroughly walked through our home and barn and not only gathered all the items and counted for our estimate, but explained each step of the process in moving; giving numerous tips and helpful ideas. He stayed with us all the way until we sold and bought our home, checking in on us periodically. He assured us it would all work out. It took us until September!! He worked with us to get our both Loading and Delivery dates! The staff at the office was wonderful (Heather), and especially the loading crew. They were so great that we asked to have them deliver and they made it happen. If we have any opportunity to recommend to someone, that is moving, we will not hesitate to suggest DMS! Thank you Richard, Heather and Crew.