Imlach Group, LLC

Imlach & Collins did a great job moving me, and the van operator, James, could be a candidate for Truck Roadeo honors. He had to use the entire width of a small, narrow street, plus the sidewalks, to back his rig into an extremely tight unloading area, but he did it on the first try. James also ...

Imlach & Collins did a great job moving me, and the van operator, James, could be a candidate for Truck Roadeo honors. He had to use the entire width of a small, narrow street, plus the sidewalks, to back his rig into an extremely tight unloading area, but he did it on the first try. James also provided excellent supervision of the moving crew, and it was a pleasure to deal with such a true professional. While this move (like most) has had its share of problems, I can say with certainty that James, Imlach and Atlas were part of the solution.

Recently, we were transferred by Pulte Homes from Scottsdale, Arizona to Brentwood, California. Our move was scheduled very quickly during the last two weeks of June and, since it was already moving season, it occurred to us that it might be difficult to find a driver. Dawn contacted us to discuss ...

Recently, we were transferred by Pulte Homes from Scottsdale, Arizona to Brentwood, California. Our move was scheduled very quickly during the last two weeks of June and, since it was already moving season, it occurred to us that it might be difficult to find a driver. Dawn contacted us to discuss moving dates and then worked to see if she could locate a driver for our move. Within 2-3 days of the initial contact, Dawn called us back to tell us she had found a driver who could accommodate our schedule, including working out a way to keep our shipment on the truck until July 8, the earliest we could get into the new house. Dawn was also very helpful and attentive throughout the entire process, calling us often to check on how the packing and loading were going, and again when we arrived in California, to be sure the unloading was going as we expected. Scott Conner arrived on July 1, packing and loading all of our belongings by 5 p.m., July 3. Scott’s experience, attention to detail and strong work ethic were immediately obvious. In addition to packing, his supervision of the team’s packing and handling, as well as making sure to protect the house itself, were thorough and consistent. Unloading in California was no different. Scott did most of the unpacking himself and went above and beyond to be sure things were unpacked or placed as he wanted. Even though he and Andy had to drive back to Southern California that evening, they took the time to make sure we were satisfied. This move was our seventh in 10 years, the fourth using commercial moving companies. Without a doubt, this move was by far the best! The packing was careful and thorough—nothing was broken (a first!). For future moves, we will not hesitate to call Imlach Movers—you truly are “World Class”—nor will we hesitate to insist that Scott be in charge!

I recently had the opportunity to use your company during a move from Burleson, TX to Hayseville, KS. From the very beginning to the end, I found people who were completely dedicated to customer service. Please let them know that you wouldn't be able to have the company you have without them!! ...

I recently had the opportunity to use your company during a move from Burleson, TX to Hayseville, KS. From the very beginning to the end, I found people who were completely dedicated to customer service. Please let them know that you wouldn't be able to have the company you have without them!! During all my years of working, I've seen over and over again that the "higher ups" forget how very important their employees are to helping them grow their business! It seems you may understand that in some level as I found several of your employees who have worked there for years. Please, please recognize and reward these people! My rewarding experience started with a phone call - I was happily helped by Sheila - next I had the pleasure of meeting and working with Jim. Without saying anything, both of these people seemed to understand that I needed some help as soon as they could arrange to get me loaded and "out of there." Next on the scene, Chris and his crew, arrived. (She had 2 other men with him and I don't remember their names, but please acknowledge them as well!) They all made that loading day a breeze with their kindness, their expertise, and their hard work. I was thrilled when I knew that Chris would be delivering my goods to Kansas. Without a doubt his dedication to doing the best job he knows how is very evident. I also had the opportunity to speak with another female in the office when Sheila was out - I didn't "get" her name but she was also very helpful as was Nemo when I spoke with him. Please reward all these wonderful people. They so deserve to know how valuable they are to your company!