Nelson Westerberg

I wanted to take the time to say thank you for our recent move. It’s always very hectic and stressful when a family has to relocate and your company made our move one less thing to worry about. We were pleasantly surprised to find a moving company that did exactly everything they promised, ...

I wanted to take the time to say thank you for our recent move. It’s always very hectic and stressful when a family has to relocate and your company made our move one less thing to worry about. We were pleasantly surprised to find a moving company that did exactly everything they promised, including sticking to our quote. We were concerned that there would be last minute hidden fees or costs associated with our move, but you came through exactly as promised. From the quoting process all the way down to the day of the move, your entire staff was courteous and professional. Our movers went above and beyond the call as far as I’m concerned. It was surprisingly hot and humid the day of the move, and your team never took a break, other than the drive time to the new home. The furniture that was moved was heavy and cumbersome and had to be hauled up three flights of stairs. Plus the additional furniture, that did not fit, had to be taken over to a storage facility. Being a military family, we have relocated many times over the years and have found your company and team members to be one of the very best. You should be proud of the service you provide and the associates you work with. It is no wonder that you have an A+ rating with the Better Business Bureau. Should you need to provide references for future customers, please do not hesitate to contact us.

Throughout this whole process, you have been so on top of things, personable, helpful, reassuring and courteous. In every aspect of coordinating this move, you have had everything “in place” at the right moment. This move came at a time in our personal lives that seemed to be a convergence of ...

Throughout this whole process, you have been so on top of things, personable, helpful, reassuring and courteous. In every aspect of coordinating this move, you have had everything “in place” at the right moment. This move came at a time in our personal lives that seemed to be a convergence of crisis (major medical crisis in the family). It meant so much that you were very reassuring in terms of the move and how it was all going to work out smoothly, and also communicated empathy on a personal level. Touching base with us each day the movers were at our house gave me the opportunity to ask questions as they came up, and demonstrated a great level of personal care and attention. Thank you for your outstanding customer service and top-quality coordination. It is greatly appreciated! The movers were fantastic! Throughout the entire process, they were both very careful and professional in the way they handled all of our household goods, and incredibly courteous in their interactions with us as a family. They were amazingly gracious, thoughtful and helpful. Their strong work ethic was evident every day. They arrived right on time each morning and worked hard all day. The weather was terrible, including a big snowstorm on delivery day. Each day, they did what needed to be done to make it possible to get their work done (shoveling, spreading salt…) and kept working. I never heard a single complaint from anyone on the crew. My husband and I have been professionally moved several times and have had numerous conversations about how this move has made a strikingly positive impression. We would like to extend much gratitude to you, Sharon, to Eric Vogt and his phenomenal crew from Nelson Westerberg in Chicago, and to everyone that helped make this run so smoothly. If the opportunity ever arises in the future, we would consider it a great privilege to work with all of you again.