Prager Moving & Storage Co.

I would like to share with you comments about the tremendous service I received from Amy, Sandy, and Jim Stanley and his crews during my recent relocation. I have been in the relocation business for 21 years, all with Prudential/Merrill Lynch, and have moved three times in that span of time. I also ...

I would like to share with you comments about the tremendous service I received from Amy, Sandy, and Jim Stanley and his crews during my recent relocation. I have been in the relocation business for 21 years, all with Prudential/Merrill Lynch, and have moved three times in that span of time. I also handled the IBM account for Prudential for 14 years so I have a great deal of experience as to what the shipment of HHG’s means to a relocating employee and how this piece can make or break a move. I am extremely customer focused and truly appreciate it when I receive the same level of service that I give and that is expected of me as a Prudential Relocation associate. This move was “World Class,” as the ad says, it doesn’t get any better than this. Jim Stanley should receive a gold medal for the Herculean job that he did not only for me, but for the other two associates who moved from Kalamazoo with me. My thanks again to everyone that helped out in making my move such a satisfactory experience. P.S. Everything was accounted for and nothing was damaged. That is the telltale sign of a great move.

Throughout this whole process, you have been so on top of things, personable, helpful, reassuring and courteous. In every aspect of coordinating this move, you have had everything “in place” at the right moment. This move came at a time in our personal lives that seemed to be a convergence of ...

Throughout this whole process, you have been so on top of things, personable, helpful, reassuring and courteous. In every aspect of coordinating this move, you have had everything “in place” at the right moment. This move came at a time in our personal lives that seemed to be a convergence of crisis (major medical crisis in the family). It meant so much that you were very reassuring in terms of the move and how it was all going to work out smoothly, and also communicated empathy on a personal level. Touching base with us each day the movers were at our house gave me the opportunity to ask questions as they came up, and demonstrated a great level of personal care and attention. Thank you for your outstanding customer service and top-quality coordination. It is greatly appreciated! The movers were fantastic! Throughout the entire process, they were both very careful and professional in the way they handled all of our household goods, and incredibly courteous in their interactions with us as a family. They were amazingly gracious, thoughtful and helpful. Their strong work ethic was evident every day. They arrived right on time each morning and worked hard all day. The weather was terrible, including a big snowstorm on delivery day. Each day, they did what needed to be done to make it possible to get their work done (shoveling, spreading salt…) and kept working. I never heard a single complaint from anyone on the crew. My husband and I have been professionally moved several times and have had numerous conversations about how this move has made a strikingly positive impression. We would like to extend much gratitude to you, Sharon, to Eric Vogt and his phenomenal crew from Nelson Westerberg in Chicago, and to everyone that helped make this run so smoothly. If the opportunity ever arises in the future, we would consider it a great privilege to work with all of you again.