Leveraging Superior Logistics to Leave the Competition Behind
To be a successful moving company, the first and most important principle is to always know where you're going. Thanks to our strategic road map, at Atlas Logistics®, our path is clear—to continue down the road of network expansion, while we increase our lead in both market share and profitability for our agents and the company as a whole. To meet these goals, we are leveraging best-in-class software and technology to help us promote organic growth, improve operational efficiency, and recruit and train the best team in the industry at every level.
ORGANIC GROWTH
Much of our organic growth has come from our existing customers. This loyalty is a direct result of the superior customer experience our agents deliver and the relationships they are able to develop as a result. Our network has been instrumental in growing service capabilities that meet our customersʼ needs, build trust, and ensure that business stays within the Atlas® system.
FIRST AND FINAL MILE SERVICES
An essential component of the customer experience are the services we provide. Customer expectations are constantly evolving, and we must evolve with them. The expansion of first and final mile services is a prime example of how we continue to do so. "We've been able to provide customers with new and innovative ways to make the start and end of their moving journeys easier and less stressful, and will continue to expand those offerings in the future," says Phil Wahl, President and COO of Atlas Logistics.
In addition to improving customer service, the expansion of first and final mile services is also an example of our ongoing commitment to diversifying revenue streams for both Atlas and our agents.
OPERATIONAL EFFICIENCY
We cannot rest on our laurels. To maintain our lead, and continue to provide a best-in-industry customer experience, we must continuously streamline our workflows and enhance our service delivery. Platforms like HubSpot have helped move us in the right direction. This type of enterprise-level software solution not only provides powerful, leading-edge, user-friendly technology, but also helps us adopt and adhere to best practices and thereby further improve operational efficiency.
THE SEARCH FOR A NEW TRANSPORTATION MANAGEMENT SYSTEM
To ensure timely and reliable delivery and keep our clients informed of shipment status, we use industry-standard track and trace systems. Leaders don't settle for standard, though. That's why we're searching for a new transportation management system (TMS) that will integrate with HubSpot and other technologies and connect multiple facets of our business through shared, streamlined dataflow.
RECRUITMENT AND TRAINING
At Atlas Logistics, talent acquisition is a top priority. We collaborate closely with HR to identify the top candidates, regardless of their location, and leverage remote work capabilities to maintain flexibility and control costs. Once we have hired the best candidates, we then invest time and resources into helping them become even better. Through dedicated training, real-world experience, and advancement opportunities, we help our employees grow professionally and move forward along their chosen career path.
REVVING UP FOR THE LONG HAUL
In the last few years, Atlas Logistics has made significant progress in all aspects of our business. However, our work is far from done.
We must build off the momentum we've created to continuously improve the experience of our customers, employees, and agents, as we improve operational efficiency and solidify Atlas' position as industry leader. The road ahead is wide open, and we plan to leave the competition in our dust.
